PAST WEBINAR EVENTS MATCHING Customer Service
- Coronavirus support for the sports industry: "What sports teams are doing right now"
Many of the questions we're getting from our friends, colleagues, and clients in sports revolve around what to do right now. This Coronavirus pandemic has turned into an international state of emergency and has subsequently put a halt to sports and live events. Doing so has left many of us unsure of what to do. At Sports Business Solutions and theClubhouse we wanted to host an open webinar where teams and industry professionals could join, share and learn what each other is doing to stay productive right now. We were joined on this call by Joe Cote, SVP of Ticket Sales & Service at the Portland Timbers, Evan Gitomer, Vice President of Premium Ticketing at Van Wagner, and Dustin Toms, Vice President of Business Operations at the Stockton Kings. This session covers everything from leadership, to strategy, to tactical sales training elements. There is also a robust Q/A so regardless of your role in sports, I think you're sure to get some take-a-ways here! Originally recorded on March 26, 2020.View WebinarCoronavirus support Ticket Sales Customer Service
- Episode 20. How to Service & Retain your Season Ticket Holders with Michelle Price, Aaron Lampkin and Jim Popovich
For most sports team businesses, the backbone of their fan base (and the core of their revenue) is driven by season ticket holders. It's very difficult to grow your ticketing business each year if you don't service and retain your season ticket holders at a high level. I'm excited to welcome on three experts in season ticket service to this webinar to discuss providing elite service in sports and how you can retain more of your season ticket holders each season. Michelle Price is the Director of Client Retention at the Washington Nationals, Aaron Lampkin is the Director of Ticket Sales & Service at the Seattle Sounders, and Jim Popovich is the Vice President of Ticket Sales & Service at the Pittsburgh Pirates. Regardless of the role you're in, learning about how you can better manage and service your customers in sports is a great skill to have. Hope you enjoy this session! Originally recorded on March 11, 2020.View WebinarCustomer Service Service & Retention Ticket Sales