Account Acquisition Representative – Ticket Sales & Service

NC State Athletics in Raleigh, NC, US

Season Ticket Sales Ticket Sales B2B Sales Event Sales Group Sales Inside Sales Premium Sales Sales College Athletics Business Development

NEW

The Account Acquisition Representative will report to the Manager of Account Acquisitions & Premium Experiences and will be responsible for seeking out new business for all ticket options, donations and premium experiences.

Responsibilities include, but are not limited to:

  • Generate new business through the sale of season tickets, mini-packs, group and hospitality tickets, as well as annual donations.

  • As directed by the Manager of Account Acquisitions & Premium Experiences, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.

  • Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

  • Responsible for making a minimum of 70 outbound calls per day.

  • Meet and exceed monthly and yearly sales goals.

  • Generate new business through inbound leads, high value targets, community events, and prospect lists generated by their manager.

  • Assist in developing and executing customized service and touch point programs for accounts.

  • Work directly with the Fan Experience & Marketing team to create and execute new group experiences and enhancement programs.

  • Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.

  • Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.

  • Work home athletic and campus events, as assigned by Manager of Account Acquisitions & Premium Experiences.

  • Readiness to be a steward of NC State Athletics in person at events and appointments.

State Minimum: Bachelor’s Degree or equivalent combination of training and experience.

Department Required:

  • Ticket sales experience.

  • Genuine desire to help others and assist NC State Athletics in achieving department goals.

  • Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.

  • Ability to be a team player and collaborate with other team members.

  • High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.

  • Willingness to learn and adapt to new ideas presented by other department members.

  • Ability to identify problems and develop potential solutions, as needed.

  • Position requires non-traditional work hours, including nights, weekends, and holidays.

Preferred:

  • Bachelor’s degree

    • At least 1 year of ticket sales experience

    • Experience utilizing Paciolan ticketing systems and SalesForce CRM platform

Please apply online at the NC State job posting for Ticket Sales and Service Representative included

View job description