Group Sales Ticket Sales Representative

Arizona Coyotes in Glendale, AZ, US

Job Title: Group Sales Ticket Sales Representative

Department: Ticket Sales

Reporting: Senior Manager of Group Sales

Status: Non-Exempt

Job Summary

Under the direction of the Sr. Manger, Group Sales, the Ticket Sales Representative responsibilities include prospecting to sell and service new accounts, create new ideas to increase both Group & Season ticket sales. Perform basic office functions as needed. Please Note: The Ticket Sales Representative position has consistently been our main feeder system to our Full Time Group Sales & Season Ticket teams. This position is part time/hourly working up to 29.5 hours per week.

Tasks and Responsibilities:

· Sell Arizona Coyotes and Gila River Arena ticket products including group tickets, season tickets, partial & mini plan packages and individual event ticket products.

· Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.

· Proactively create opportunities for new business with existing customers.

· Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.

· Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

· Handle incoming sales calls from sales prospects for all ticket products.

· Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.

· Meet or exceed assigned sales goals for all ticket products.

· Document and maintain all Sales touch-point activities within the CRM system.

· Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives.

Required Knowledge/Skills/Job Qualifications:

Knowledge, Skill and Ability:

· Sell Arizona Coyotes and Gila River Arena ticket products including group tickets, season tickets, partial & mini plan packages and individual event ticket products.

· Build relationships to provide repeat business, maximize cross selling opportunities and excellent customer service.

· Proactively create opportunities for new business with existing customers.

· Daily dedication to making a minimum of (85) out of season and (75) in-season quality outbound calls from provided lists of  Coyotes game buyers as well as other lead sources including area companies to sell season, group and partial plan ticket packages.

· Call past customers and solicit new sales leads to generate incremental Season, Mini & Group Sales opportunities.

· Handle incoming sales calls from sales prospects for all ticket products.

· Conduct in-arena appointments and tours of Gila River Arena to assist in closing new business and developing new relationships.

· Meet or exceed assigned sales goals for all ticket products.

· Document and maintain all Sales touch-point activities within the CRM system.

· Engage fans on game nights at the Sales Center to build database and to support ticket sales promotional initiatives

Education and Formal Training:

· College Degree Required

Experience:

· Prior telemarketing and/or sales experience is preferred but not required.

Material and Equipment Used:

· Daily use of Ticketmaster and Archtics software as well as Excel and Microsoft CRM.

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