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3 results tagged Service & Retention Clear
How to manage your customers during a crisis

By josh belkoff - sr. director, business development - sports business solutions

“When you face a crisis, you know who your true friends are” - Magic Johnson Crisis. Pandemic. These words are not ones that typically flow off the tip of your tongue. We’re currently in the middle...

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Coronavirus support Service & Retention Customer Service Ticket Sales B2B Sales
3 misconceptions about "service jobs" in sports

By James “JB” Bryant – Senior Manager of Sales Development at the Colorado Rapids

Over eight years in sport sales across three organizations, I’ve seen various approaches to the Season Ticket Account Service role. Organizations have changed its name, to titles such as “Retention”...

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Customer Service Service & Retention
3 ways to improve renewals when your team isn't in the playoffs

By eric little - sr. director of ticket sales & service at the phoenix suns

Not every team can make the playoffs (47% of NBA/NHL teams don’t, 62.5% of NFL teams, 66.7% of MLB teams), yet renewing season ticket members at a high level is a key to maintaining your base. Then you...

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Customer Service Service & Retention