Sports Industry Blog
Best practices, advice and success stories in sports business.
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By josh belkoff - sr. director, business development - sports business solutions
“When you face a crisis, you know who your true friends are” - Magic Johnson Crisis. Pandemic. These words are not ones that typically flow off the tip of your tongue. We’re currently in the middle...Read more
By Chris Sorrels - Director, Season Ticket Retention and Premium Services at Oklahoma City Thunder
As my mind was spinning on what service-centric topic to write about, all sorts of ideas came running through my head. Do I write about the differences between customer service vs. customer experience?...Read more
By James “JB” Bryant – Senior Manager of Sales Development at the Colorado Rapids
Over eight years in sport sales across three organizations, I’ve seen various approaches to the Season Ticket Account Service role. Organizations have changed its name, to titles such as “Retention”...Read more
By eric little - sr. director of ticket sales & service at the phoenix suns
Not every team can make the playoffs (47% of NBA/NHL teams don’t, 62.5% of NFL teams, 66.7% of MLB teams), yet renewing season ticket members at a high level is a key to maintaining your base. Then you...Read more