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3 results tagged Customer Service Clear
How to maximize your "offseason" in sports

By Chris Sorrels - Director, Season Ticket Retention and Premium Services at Oklahoma City Thunder

As my mind was spinning on what service-centric topic to write about, all sorts of ideas came running through my head. Do I write about the differences between customer service vs. customer experience?...

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Ticket Sales Customer Service
3 misconceptions about "service jobs" in sports

By James “JB” Bryant – Senior Manager of Sales Development at the Colorado Rapids

Over eight years in sport sales across three organizations, I’ve seen various approaches to the Season Ticket Account Service role. Organizations have changed its name, to titles such as “Retention”...

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Customer Service Service & Retention
3 ways to improve renewals when your team isn't in the playoffs

By eric little - sr. director of ticket sales & service at the phoenix suns

Not every team can make the playoffs (47% of NBA/NHL teams don’t, 62.5% of NFL teams, 66.7% of MLB teams), yet renewing season ticket members at a high level is a key to maintaining your base. Then you...

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Customer Service Service & Retention